You can use the Porsche ID (personal e-mail address) to register for many Porsche services, websites, apps and log into certain vehicle models. If you have bought a vehicle equipped with Connect, you will automatically receive an invitation before your vehicle is delivered. In some countries, you can even create a Porsche ID yourself.
Questions, answers and help for Porsche Connect
General
The e-mail with the registration link may have been flagged as spam. Check the spam folder of your mailbox. If you did not receive a registration mail, please contact your Porsche partner.
Porsche Connect services are purchased for a specific vehicle. When you sell a vehicle, the booked services are retained and can be used by the new owner during the remaining term of the service contract. It is not possible to transfer booked services to other vehicles.
You can pay for whatever you purchase in the Porsche Connect Store using a credit card. You will find an overview of all accepted credit cards for your country at the end of each page in the Porsche Connect Store.
You will find the general terms and conditions and terms of use for the Porsche Connect services in the Porsche Connect Store.
We always send you the terms and conditions of your contract by e-mail after you submit your order.
Personal data must be recorded and processed for using some Porsche Connect services. It is very important to us that you know exactly and can even decide yourself which data will be collected and processed for which purpose and exactly how this will be done. You will find information about this in our Privacy policy. The current version of the data privacy policy is always available from My Porsche.
To enable us to support you even better through our partner network, please give your consent during registration so that we can exchange data with the Porsche partner you have selected. You can revoke your consent for using your data at any time by e-mail.
- Albania: smartmobility@al.porsche.com
- Andorra: smartmobility@ad.porsche.com
- Australia: connect@porsche.com.au
- Austria: smartmobility@at.porsche.com
- Belgium: smartmobility@be.porsche.com
- Bosnia-Herzegovina: smartmobility@ba.porsche.com
- Bulgaria: smartmobility@bg.porsche.com
- Canada: connect@porsche.ca
- China: connect@cn.porsche.com
- Croatia: smartmobility@hr.porsche.com
- Cyprus: smartmobility@cy.porsche.com
- Czech Republic: smartmobility@cz.porsche.com
- Denmark: smartmobility@dk.porsche.com
- Estonia: smartmobility@ee.porsche.com
- Finland: smartmobility@fi.porsche.com
- France: smartmobility@fr.porsche.com
- Germany: smartmobility@de.porsche.com
- Gibraltar: smartmobility@gi.porsche.com
- Great Britain: smartmobility@uk.porsche.com
- Greece: smartmobility@gr.porsche.com
- Hong Kong: connect@cn.porsche.com
- Hungary: smartmobility@hu.porsche.com
- Iceland: smartmobility@is.porsche.com
- Ireland: smartmobility@ie.porsche.com
- Italy: smartmobility@it.porsche.com
- Japan: connect@jp.porsche.com
- Latvia: smartmobility@lv.porsche.com
- Liechtenstein: smartmobility@li.porsche.com
- Lithuania: smartmobility@lt.porsche.com
- Luxembourg: smartmobility@lu.porsche.com
- Malta: smartmobility@mt.porsche.com
- Monaco: smartmobility@mc.porsche.com
- Netherlands: smartmobility@nl.porsche.com
- Norway: smartmobility@no.porsche.com
- Poland: smartmobility@pl.porsche.com
- Portugal: smartmobility@pt.porsche.com
- Romania: smartmobility@ro.porsche.com
- Russia: connect@porsche.ru
- Slovakia: smartmobility@sk.porsche.com
- Slovenia: smartmobility@si.porsche.com
- Spain: smartmobility@es.porsche.com
- Sweden: smartmobility@se.porsche.com
- Switzerland: smartmobility@ch.porsche.com
- Taiwan: connect@porsche.tw
- USA: connect@porsche.us
If your country is not listed here, please contact your Porsche partner.
To purchase Porsche Connect services, you need to have an account for which you register using your Porsche ID (personal e-mail address).
Selected services with an inclusive period can be ordered free of charge in the Porsche Connect Store. You can also order other services that may be subject to a charge in the Porsche Connect Store.
Move the services you want into the shopping cart. Then, enter a billing address and payment details and check your order. If your billing address and payment details are already stored in your profile, you can go directly to the order overview by selecting Express purchase.
The language displayed in the My Porsche app depends on the language you have selected in your smartphone settings. To change the language settings in the My Porsche app, please change the selected language in the settings of your smartphone.
If you agreed to automatic subscription extension when purchasing a service in the Connect Store, the contract will be renewed automatically. You can Deactivate automatic extension via the submenu “My products” in the My Porsche portal.
Termination of term-based services is possible at any time subject to the respective notice period. To do this, proceed as follows:
1) Log in to the Porsche Connect Store and select “My products”.
2) Select the contract to be terminated and enter your cancellation request.
If you would like assistance when canceling services, please contact the Porsche Customer Interaction Center.
If you agreed to automatic subscription extension when purchasing a service in the Connect Store, the corresponding contract will be renewed automatically. To avoid automatic contract extension, e.g. after vehicle sales, please cancel the relevant Connect contracts in compliance with the cancellation period.
You can do this at any time as follows:
1) Log in to the Porsche Connect Store and select “My products”.
2) Click on the contract to be terminated and enter your cancellation request directly.
If you would like assistance when canceling services, please contact the Porsche Customer Interaction Center.
To add your vehicle in the My Porsche portal to your My Porsche profile, please proceed as follows:
1) Log in to the My Porsche portal with your Porsche ID and your password.
2) Select the “Add vehicle” submenu.
3) Follow the instructions for linking the vehicle and have your vehicle identification number (i.e. VIN) ready. You will find this in the vehicle registration form or in the registration certificate.
Alternatively, your Porsche dealer can assist you with vehicle linking via a My Porsche invitation.
The country stored in your Porsche ID is the same as the country in which the Porsche dealer is located, who initially invited you to My Porsche.
To change the country assignment - for example after a move - ask your local Porsche dealer to re-invite you to My Porsche. Alternatively, you can contact the Porsche Customer Interaction Center.
You will find an overview of all Connect services available for your vehicle in the Porsche Connect Store after logging in with your Porsche ID.
You will receive an invitation e-mail to My Porsche about 14 days before delivery of the vehicle. Click the activation link to access the My Porsche portal. In the first step, you must request a confirmation code, which will be sent to your Porsche dealer's known mobile number by text message. You can then enter the confirmation code in My Porsche and set your password and a security code.
IMPORTANT: Make sure that the mobile number provided to the Porsche dealer is current and correct. This is the only way to receive the confirmation text message.
An informational or instructional video for using the My Porsche app is available under the following link.
Payment by credit card (VISA, Mastercard & American Express) is currently available to our customers in the Porsche Connect Store for the purchase of digital products.
Use the “Payment & Orders” tab to save or amend your credit card information for purchasing or extending Porsche Connect services. You currently must store at least one credit card as a means of payment. The last filed credit card will be used for further purchases. However, this can be amended before the final purchase agreement and replaced by an alternative credit card.
The Porsche ID is linked to the vehicle
- on the Taycan as well as on the 911, Cayenne and Panamera from model year 2022 by entering the Porsche ID in the Porsche Communication Management System (“PCM”) and
- on the 718, Macan from model year 2018, Cayenne and Panamera from model year 2017 to 2021 and 992 from model year 2019 to 2021 by entering the pairing code in the vehicle in the Porsche Communication Management System (abbreviated “PCM”).
Link Porsche ID with the vehicle on the Taycan as well as on the 911, Cayenne and Panamera from model year 2022:
To link your vehicle with the Porsche ID, enter it in PCM under ▶ Settings ▶ Accounts ▶ Set up account.
Link Porsche ID with the vehicle on the 911 (up to model year 2019), 718, Macan (up to model year 2018) and Cayenne (up to model year 2017):
To link your vehicle with the Porsche ID, enter the pairing code in PCM under ▶ APPS ▶ OPT ▶ Login Porsche Connect.
Link Porsche ID with the vehicle on the Panamera (model years 2018 to 2021), Cayenne (model years 2018 to 2021), 911 (model years 2019 to 2021) and Macan (from model year 2018):
To link your vehicle with the Porsche ID, enter the pairing code in PCM under ▶ Porsche Connect settings.
In the upper area of the Porsche Connect Store homepage you will find the menu for logging into your My Porsche account. After successful login, you can make different amendments to your profile via the “Profile settings” submenu. You can edit the Porsche ID-specific information (including name, date of birth and e-mail address) using the “Personal data” tab. In addition, the password and security code can be edited under “Login & Security”.
To change your personal data, open the My Porsche app and log in with your Porsche ID. You will then find the option “Edit profile data” in the “Account” area and can change your desired data there.
You can view your bills in the My Porsche portal and in the My Porsche app.
Via the My Porsche portal:
You will receive your charging bills for your monthly transactions at the end of a month by e-mail and push notification as a download link in your messages in the My Porsche portal. There you will find your charging bills under the tab: My Porsche > Messages > Charging Service bill.
Via the My Porsche app:
You will also see your monthly charging bills and transactions in the new My Porsche app. You will find the bills 1.) in the transaction overview under “Account” > “Charging Service” > “Transactions” or 2.) under “Account” > “Notifications”, each as a PDF download.
The charging history of your Taycan contains all the recorded Charging processes of your currently valid Charging contract. You can view these in the My Porsche app as well as in the My Porsche portal.
You can find these under the following tabs in the My Porsche portal: My vehicles > [Select model] > My Connect Services > Porsche Charging Service. Here you can filter by the respective display period and see all the details for location, date, time, charging time, amount of current and costs.
In the My Porsche app, you can find your Charging processes under Account > Charging Service > Transactions > Model selection or all.
Linking the Porsche ID with the vehicle is necessary to use some Porsche Connect services and the personal settings from My Porsche. For this purpose, the so-called pairing code must be entered in the vehicle in the Porsche Communication Management System (“PCM”).
The pairing code is relevant for the following vehicle models: 718, Macan from model year 2018, Cayenne and Panamera model years 2017 to 2021 and 992 model years 2019 to 2021.
The 8-digit pairing code is displayed on the start page in My Porsche (https://my.porsche.com/) after login until the vehicle has been linked to the Porsche ID. Otherwise, you can also display the pairing code after logging in to My Porsche under ▶ My vehicles ▶ Detailed view of the vehicle.
Alternatively, the pairing code is also displayed in the My Porsche app under ▶ Account ▶ My garage ▶ Select vehicle.
Note: On the Taycan as well as the 911, Cayenne and Panamera from model year 2022, the Porsche ID is no longer linked to the vehicle via the pairing code, but by entering the Porsche ID in the vehicle.
The Porsche ID corresponds to your personal user account (user name and password) that you have logged in at My Porsche.
To use some Porsche Connect services and the personal settings from My Porsche, the Porsche ID must be entered in the vehicle in the Porsche Communication Management System (“PCM”).
For the Taycan and the 911, Cayenne and Panamera from model year 2022, the assignment of a security code is required for successful registration of the Porsche ID in the vehicle and for the use of some remote services via the app or My Porsche (country-dependent).
To set, change or reset the security code, go to My Porsche and log in with your personal access data (Porsche ID and password). The security code can be set, changed or reset in the user settings.
Usage
Services you have ordered will be displayed in the PCM the next time you restart your vehicle provided your vehicle is connected to the Internet.
There are different ways of doing this, depending on the model:
Data connection via the embedded SIM card (available in some countries):
Data connection via an inserted SIM card:
Data connection via the WiFi hotspot on your mobile phone:
The availability and functionality of Porsche Connect services can vary in individual countries and depends on whether the individual Porsche partners provide content in the various countries.
To use Porsche Connect services in another country, you must first activate Roaming in the PCM.
7th generation 911 (up to 2018), 718, Macan (up to 2018) and 2nd generation Cayenne (up to 2017): Select PHONE > OPT >
2nd generation Panamera (from 2017): Select
3rd generation Cayenne (from 2017), Macan (from 2018), 8th generation 911 (from 2019) and 2nd generation Panamera (from 2020): Select
Taycan: Roaming is activated automatically. No settings must be configured in the PCM
Activating the Roaming function can result in additional costs, depending on the selected mobile phone tariff or which country you are visiting. We recommend an All Inclusive Roaming option.
To deactivate the data connection on your PCM, please proceed as follows:
7th generation 911 (up to 2018), 718, Macan (up to 2018) and 2nd generation Cayenne (up to 2017): Select PHONE > OPT >
2nd generation Panamera (from 2017): Select Device manager (under
3rd generation Cayenne (from 2017), Macan (from 2018), 8th generation 911 (from 2019) and 2nd generation Panamera (from 2020): Select
Taycan: Select
You can store your PIN in the PCM. To do this, proceed as follows:
2nd generation Panamera (from 2017), 3rd generation Cayenne (from 2017), Macan (from 2018), 8th generation 911 (from 2019) and 2nd generation Panamera (from 2020):
7th generation 911 (up to 2018), 718, Macan (up to 2018) and 2nd generation Cayenne (up to 2017): PHONE > OPT >
Taycan: You do not need to enter a SIM card PIN.
Depending on the model, the 8-digit code is entered into PCM to link the vehicle with the Porsche ID. You can find the pairing code in My Porsche > My vehicles > Detailed view of the vehicle.
911 (until 2019), 718, Macan (until 2018) and Cayenne (until 2017):
To link your vehicle with the Porsche ID: Enter the pairing code in the PCM under
Panamera (2017 to 2020), Cayenne (2017 to 2020), 911 (2019 to 2020) and Macan (from 2018):
For these models, you will also find the pairing code after logging in with your Porsche ID in the My Porsche App > Account > My Garage.
Taycan, 911 (from 2021), Cayenne (from 2021) and Panamera (from 2021):
These models do not require a pairing code.
When Apple® CarPlay is used, any active Bluetooth connections (e.g. for telephony, media playback or news) are automatically disconnected.
You can use Porsche Connect services easily in over 30 countries. There are no roaming charges for using the integrated SIM card, which is available in some countries. Details of the individual Connect services that are available in each country can be found in the Connect Store. You will also find further information on the availability of Roaming here.
Billing for the Functions on Demand takes place as soon as you have enabled the function in the vehicle.
For more information on unlocking in the vehicle, refer to your vehicle manual.
If you registered for an unlimited time period for a Function on Demand, which is available in some countries, you cannot cancel it when you sell your vehicle. The function remains valid for the service life of the vehicle.
If you booked a monthly subscription, you must cancel this in the Connect Store before handing over the vehicle. Under optimal conditions, e.g. a high-speed data connection, and when Privacy mode is deactivated, a message will appear in the PCM after a few minutes. Follow the instructions on the PCM. Disconnect any existing charging connection for the vehicle. Leave and lock your vehicle and then wait for approx. 10 minutes. The subscription will be cancelled automatically during this time.
If you have booked a Function on Demand indefinitely, you have a legal right of withdrawal of 14 days. During this time, you can cancel the booking of Functions on Demand free of charge. Contact Porsche Connect Support.
If you have a monthly subscription, you can terminate the subscription with one day’s notice to the end of the month.
You will find your personal contact person in My Porsche under Contact or in the message center.
The language displayed in the My Porsche app depends on the language you have selected in your smartphone settings. To change the language settings in the My Porsche app, please change the selected language in the settings of your smartphone.
You will find an overview of all Connect services available for your vehicle in the Porsche Connect Store after logging in with your Porsche ID (https://login.porsche.com/login).
In the upper area of the Porsche Connect Store homepage you will find the menu for logging into your My Porsche account. After successful login, you can make different amendments to your profile via the “Profile settings” submenu. You can edit the Porsche ID-specific information (including name, date of birth and e-mail address) using the “Personal data” tab. In addition, the password and security code can be edited under “Login & Security”.
Management
As the main user of a Porsche Connect vehicle, you can enable other users, e.g. family members, as secondary users for your vehicle and its Connect services. Each secondary user then gets his/her own Porsche ID and can configure the services according to his/her personal preferences. But only the owner of the vehicle can purchase services.
No. Your Porsche ID account remains. You can add new vehicles at any time. You can remove the vehicle from your user profile when you sell the vehicle.
You can delete your Porsche ID account in My Porsche under Menu > Login & Security.
If you delete your Porsche ID account, you will no longer have online access to your services and vehicles. All service configurations will be reset and the services will be stopped. Your customer data saved with Porsche will be retained.
If you also want to delete your customer data, please contact your Porsche partner.
At present, not all Porsche partner countries support the function for making a service appointment using My Porsche. Please contact your Porsche Centre by phone or by e-mail.
Troubleshooting
First check the period of validity of the services. You will see the remaining contractual term under "Services" in My Porsche and in the Porsche Connect Store as soon as you log in.
An activation or installation process can fail for a number of reasons. Make sure there is no active charging connection. Switch off the vehicle using the power button, leave it and lock it. Wait for about 10 minutes. Then, restart the vehicle. Generally, the function is activated after this procedure and the online software update is displayed as available again under Updates in the PCM.
If other error messages appear, follow the instructions in the PCM or instrument cluster and contact your Porsche partner.
Management
As the main user of a Porsche Connect vehicle, you can enable other users, e.g. family members, as secondary users for your vehicle and its Connect services. Each secondary user then gets his/her own Porsche ID and can configure the services according to his/her personal preferences. But only the owner of the vehicle can purchase services.
No. Your Porsche ID account remains. You can add new vehicles at any time. You can remove the vehicle from your user profile when you sell the vehicle.
You can delete your Porsche ID account in My Porsche under Menu > Login & Security.
If you delete your Porsche ID account, you will no longer have online access to your services and vehicles. All service configurations will be reset and the services will be stopped. Your customer data saved with Porsche will be retained.
If you also want to delete your customer data, please contact your Porsche partner.
At present, not all Porsche partner countries support the function for making a service appointment using My Porsche. Please contact your Porsche Centre by phone or by e-mail.